Question 1

Do I need a referral?

Accepted Answer

No. Self-referral is welcome at Nexcell. You can call or fill out our intake form directly.

Question 2

How soon can I be seen?

Accepted Answer

Most new patients are seen within a few business days. If your wound needs urgent attention, call us so we can prioritize.

Question 3

How long does the first visit take?

Accepted Answer

Plan on 45–60 minutes for your first visit. Follow-up visits are typically shorter.

Question 4

Where is the clinic?

Accepted Answer

3901 Georgia St NE Suite C4, Albuquerque, NM 87110. We're by appointment — no walk-ins.

Question 5

Do you offer telehealth?

Accepted Answer

Yes — for established patients, we offer telehealth follow-ups when in-person isn't necessary.

Question 6

What insurance do you accept?

Accepted Answer

We accept most major insurance plans, including Medicare and Medicare Advantage. Coverage varies by plan and procedure — call to verify your specific benefits before your visit.

Question 7

Do you offer self-pay?

Accepted Answer

Yes — we can discuss self-pay rates for patients who prefer to pay out of pocket. Call our office for current pricing.

Question 8

Will I owe anything at my visit?

Accepted Answer

Possibly — most plans have a copay or deductible. We verify benefits before your appointment so there are no surprises.

Question 9

Do you bill my insurance directly?

Accepted Answer

Yes — we file claims with your insurance for in-network plans.

Question 10

How long does it take a chronic wound to heal?

Accepted Answer

It depends on the cause, your overall health, and how consistently the plan is followed. Many wounds show meaningful change within 4–8 weeks; complex cases take longer.

Question 11

Will I need surgery?

Accepted Answer

Most wounds heal without surgery. When a procedure is needed, we explain why and coordinate with the right specialist.

Question 12

Are visits painful?

Accepted Answer

We do everything we can to keep visits comfortable. Some treatments cause brief discomfort — we'll explain what to expect and minimize it.

Question 13

How often will I be seen?

Accepted Answer

Most new patients are seen weekly to start. Visit frequency reduces as the wound improves.

Question 14

Do you treat all stages of pressure injuries?

Accepted Answer

Yes — Stage 1 through Stage 4.

Question 15

Will you talk to my primary care doctor?

Accepted Answer

Yes — with your permission, we send visit notes to your primary care provider after every appointment.

Question 16

Will you talk to my surgeon?

Accepted Answer

Yes — for post-surgical wounds, we coordinate closely with your surgical team.

Question 17

Can my home health agency be involved?

Accepted Answer

Absolutely — we coordinate with your nurses on dressing changes and care between our visits.

Question 18

How do you protect my health information?

Accepted Answer

We follow HIPAA. See our HIPAA Privacy Policy for details on how we collect, use, and share protected health information.

Question 19

How do I get a copy of my records?

Accepted Answer

Call or email us, and we'll send you a records request form. Records are typically released within 5–10 business days.

Question 20

Can I bring a family member or caregiver to my visit?

Accepted Answer

Yes — we welcome family members and caregivers. With your permission, we'll explain your plan to them so they can help between visits.

Frequently Asked Questions

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Talk to our team — no referral required.